Cancellation Terms

By installing, setting up the account and installing the program, the licensee fully agrees to our cancellation terms which are strictly within the law. The terms are made available to all customers, even before the purchase, so please read carefully all topics in this term.

For the refund policy to apply, you must contact us within 7 (seven) days from the date of purchase of the software license. If you fail to notify us of any issues within the first 7 days of your subscription purchase date, the refund policy will not apply.

Nós da spyou liberamos uma versão gratuita para testes, a qual é disponível para uso de todos, então faça bom uso da versão de avaliação e tire todas as suas dúvidas antes de adquirir o produto, pois após liberar a licença o reembolso só irá ocorrer, se houver uma possível falha do programa nos notificando na primeira semana após o pagamento.

O reembolso não ocorrerá se: o aparelho a ser monitorado não for compatível, se o licenciado não realizar os procedimentos solicitados pela equipe financeira após o pedido de cancelamento, caso não tenha mais acesso ao aparelho, caso esteja infringindo alguma lei ou caso tenha passado o prazo de 7 dias de arrependimento, previstos por lei.

By installing the program and releasing the license, the licensee agrees that he has performed all testing of the program, agrees to our terms and informed the person being supervised about the monitoring, when requesting the cancellation the responsible team will analyze the case, and request some procedures to improve the Software, if the problem is not resolved, a refund will be made.

The repentance law of article 49 of the consumer law applies only to customers who have not activated the license or who have notified the company of a problem within the first 7 days after payment, procedures for solving the problems will be sent to prove the failure. and try to resolve the issue, and if not resolved, a refund will be made. If the customer regrets the purchase, before activating the license, the refund must occur within 12 to 15 working days after the request, the period for those who have account problems may be extended a little due to the tests and procedures that it will be send.

You understand that the WT Site and Software shall be used ​​only for the purpose of (I) parental control of your children, (II) by employers to monitor the devices that belong to them and on which employees work, ( III) On a device, which is owned by you, (IV) by you with the consent of a device owner.

Os programas da spyou não podem ser usados para monitorar quaisquer outros indivíduos (como cônjuge, amigo, etc.) que não tenham a devida ciência do monitoramento. Isso violaria os termos que você aceitou no momento da compra e estaria sujeito a rescisão imediata sem reembolso.

(I) Nós da spyou como empresa entendemos os direitos do consumidor, é nosso dever atendê-los, conforme o artigo 49 da lei do consumidor se o licenciado solicitar reembolso dentro de 7 dias corridos após a compra o licenciante deve reembolsar o valor total, mas caso o licenciado não cumprir o contrato, ou estiver infringindo alguma lei durante o uso do programa ocorrerá a rescisão do contrato de imediato sem reembolso. (II)A solicitação de cancelamento visando o artigo 49 deve ser feita dentro dos 7 corridos após a compra, e o processo para reembolso irá contar a partir da solicitação, a equipe responsável irá analisar o caso e entrar em contato dentro de 12 á 15 dias úteis após a solicitação, mais informações no tópico 5

Refunds will not be available for additional purchases or more than one subscription at a time. Your money will be refunded only once. If you purchase another software subscription in the future, any refund requests will be denied.

Other situations where a refund will be denied: If the customer refuses to upgrade to the latest version of the software when it is released. In the event that the monitored device has its memory erased or reset to its settings by the user, and no longer has access to the device to reinstall the software. If the operating system of the device to be monitored does not meet the compatibility requirements for the operation of the software informed on the website, or if the user voluntarily switches to an operating system that is not compatible with the software. The device to be monitored loses its internet connection for any reason (interruption of service, problems related to area displacement, etc.). If the customer refuses to follow the installation and troubleshooting guidelines provided by our technical support team. If data BEFORE installing the application is not loaded. If you do not have access to the device to activate/configure/update the software.

When releasing the license in both programs, it indicates that the licensee performed all the tests and decided to purchase the product, and when releasing or entering the registration key, the content monitored in the test version is released, that is, if the licensee requests a refund , will not be performed.

The licensee must pay attention to the deadline for sending the license, for payment made by bank slip, the release is made on the following business day, the deadline for transfer is up to 1 business day, as well as the deadline for payment by card, after approval by the operator of the card. The refund will not occur if the customer requests cancellation due to the delay in sending the license.

Lembrando que todo cancelamento é resolvido por e-mail, em um prazo de 12 a 15 dias úteis. Não atendemos pedidos de cancelamento por Chat, Telefone ou WhatsApp. Somente pelo e-mail [email protected].

If formal notice is required to the individual you intend to monitor, you can use the document made available by our company by clicking here.

Contato : [email protected]

BY SETTING UP/INSTALLING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND OUR TERMS AND THAT YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU ALSO AGREE THAT THIS AGREEMENT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF AGREEMENT BETWEEN THE PARTIES AND IS IN LIEU OF ALL ORAL OR WRITTEN AGREEMENTS AND ANY OTHER COMMUNICATIONS BETWEEN THE PARTIES RELATING TO THE LICENSE DESCRIBED IN THIS DOCUMENT.